Legal Information
Your privacy and trust matter to us
Privacy Policy
Bark at The Moon Valley ("we," "us," "our") values your privacy and is committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and protect information you provide when using our website and services.
Information We Collect
Personal Information
When you register, book services, or contact us, we collect your name, address, email, phone number, and payment details.
Pet Information
We collect details about your dog such as name, breed, age, vaccination status, medical conditions, and behavior information necessary to provide safe care.
Website Usage Data
We may collect technical data including IP address, browser type, and pages visited via cookies and analytics tools.
How We Use Your Information
- To manage bookings and provide boarding services tailored to your dog's needs.
- To communicate with you about your reservations, service updates, and promotions.
- To process payments securely and maintain accurate billing records.
- To improve our website and service quality through usage analysis.
- To comply with legal and regulatory obligations.
Sharing and Disclosure
•We do not sell or rent personal data to third parties.
•We share information only with trusted service providers who assist in payment processing, website maintenance, and customer service, under strict confidentiality agreements.
•We may disclose personal data if required by law or to protect the safety and rights of our clients, pets, staff, or the public.
Data Security
We implement appropriate technical and organizational measures to safeguard your personal information. However, no method of electronic transmission or storage is completely secure. We cannot guarantee absolute security but commit to handling your data responsibly.
Payment Card Security
PCI Compliance and Tokenization: We use Square, a PCI DSS Level 1 compliant payment processor, to securely handle all payment card transactions. When you save a payment method to your profile:
- Your actual card details (card number, CVV, expiration date) are sent directly to Square's secure servers and never stored in our database
- Square encrypts and securely stores your card information in their PCI-compliant infrastructure
- We only store a non-sensitive token or reference ID provided by Square, which cannot be used to recreate your actual card details
- This tokenization process ensures your sensitive payment information remains secure and compliant with industry standards
For more information about Square's security practices, visit Square's Security Center.
Cookies and Tracking
Our website uses cookies to enhance user experience and gather analytics. You can control cookies via your browser settings, but disabling them may affect site functionality.
Your Rights
You have the right to access, correct, or request deletion of your personal information by contacting us. Some data may be retained as required by law or for legitimate business purposes.
Washington State Privacy Rights
Under the Washington My Health My Data Act and other Washington privacy laws, you have the right to:
- Confirm whether we are processing your personal data and access such data
- Correct inaccuracies in your personal data
- Delete personal data you have provided to us
- Obtain a copy of your personal data in a portable format
- Opt-out of the processing of personal data for targeted advertising
To exercise these rights, contact us at admin@barkatthemoonvalley.com. We will respond within 45 days as required by law.
Data Retention
We retain your personal information for as long as necessary to provide services and comply with legal obligations. Pet health records are retained for a minimum of 3 years as required by Washington State regulations for pet care facilities.
This privacy policy was last updated on January 1, 2025
We may update this policy from time to time. Please check this page periodically for changes.